Support leadership (Managers, Senior Managers and Director) participate in cross-regional meetings weekly.
The purpose of these meetings is to:
The purpose of these meetings is not to:
Note: It is worth reiterating that these meetings are not for making decisions or discussing things that could just as effectively be discussed within issues.
See confidential doc itemas an item under
Discussin the general agenda depending on the action required for the item you've added in the confidential doc.
Operationalsection of the agenda and mention anything that may have an action item, or may need an action item such as:
Discusssection of the agenda document.
Discussand will not be joining the meeting synchronously, add them under
Async Notesfor that item.
Discuss, and contribute via respective issues.
Due to some weirdness between the Zoom app and web UI, you have to do this in two parts:
Because the web UI does not allow for adding it to Google calendar, you need to start via the app.
In your Zoom app, click the
Schedule button. This will bring up a window to add a scheduled meeting.
On this window:
Meeting IDsection, check the bubble to
Securitysection, make sure to use the
Videosection, have both
Audiosection, have the
Telephone and Computer Audiobubble selected
Calendarsection, have the
Google Calendarbubble selected
Allow participants to join anytime
Automatically record meeting
In the cloud
With all that done, click
Save. This will then open a browser window to authenticate via Google to add the event to the calendar.
When adding the event to the calendar, ensure:
Free(option is right below which calendar to put it on). This is vital to ensure it does not block customer calls.
Guest permissions, have the following boxes checked:
With that, click the Save button at the top-right.
Next we add the co-hosts for the meeting. To do this, go to My Meetings in the Zoom Web UI. Then locate the meeting in question , hover over it, and click the
On the edit page, click the
Options item (towards the bottom of the section) and then click in the box under
You will now need to manually add each manager to the
Alternative Hosts box. For a complete list, see the support-managers Google group member list.
Once you have added all of them in, click the blue
|Meeting||Start Time||End Time||Timezone||Recurruing Schedule|
|[REC] Support Leadership Sync - APAC<>EMEA||0900||0950||+00:00 UTC||Every 3 weeks on Wednesday|
|[REC] Support Leadership Sync - AMER<>APAC-E||2200||2250||+00:00 UTC||Every 3 weeks on Wednesday|
|[REC] Support Leadership Sync - EMEA<>AMER||1600||1650||+00:00 UTC||Every 3 weeks on Thursday|