Support leadership (Managers, Senior Managers and Director) participate in cross-regional meetings weekly.
The purpose of these meetings is to:
The purpose of these meetings is not to:
Note: It is worth reiterating that these meetings are not for making decisions or discussing things that could just as effectively be discussed within issues.
See confidential doc item
as an item under Inform
or Discuss
in the general agenda depending on the action required for the item you've added in the confidential doc.Operational
section of the agenda and mention anything that may have an action item, or may need an action item such as:
Discuss
section of the agenda document.Discuss
and will not be joining the meeting synchronously, add them under Async Notes
for that item.Inform
and Discuss
, and contribute via respective issues.Due to some weirdness between the Zoom app and web UI, you have to do this in two parts:
Because the web UI does not allow for adding it to Google calendar, you need to start via the app.
In your Zoom app, click the Schedule
button. This will bring up a window to add a scheduled meeting.
On this window:
Recurring meeting
Meeting ID
section, check the bubble to Generate Automatically
Security
section, make sure to use the Passcode
optionVideo
section, have both On
bubbles selectedAudio
section, have the Telephone and Computer Audio
bubble selectedCalendar
section, have the Google Calendar
bubble selectedAdvanced Options
and
Allow participants to join anytime
Automatically record meeting
In the cloud
With all that done, click Save
. This will then open a browser window to authenticate via Google to add the event to the calendar.
When adding the event to the calendar, ensure:
All day
boxAdd notification
option)Free
(option is right below which calendar to put it on). This is vital to ensure it does not block customer calls.Guest permissions
, have the following boxes checked:
With that, click the Save button at the top-right.
Next we add the co-hosts for the meeting. To do this, go to My Meetings in the Zoom Web UI. Then locate the meeting in question , hover over it, and click the Edit
button.
On the edit page, click the Options
item (towards the bottom of the section) and then click in the box under Alternative Hosts
.
You will now need to manually add each manager to the Alternative Hosts
box. For a complete list, see the support-managers Google group member list.
Once you have added all of them in, click the blue Save
button.
Meeting | Start Time | End Time | Timezone | Recurruing Schedule |
---|---|---|---|---|
[REC] Support Leadership Sync - APAC<>EMEA | 0900 | 0950 | +00:00 UTC | Every 3 weeks on Wednesday |
[REC] Support Leadership Sync - AMER<>APAC-E | 2200 | 2250 | +00:00 UTC | Every 3 weeks on Wednesday |
[REC] Support Leadership Sync - EMEA<>AMER | 1600 | 1650 | +00:00 UTC | Every 3 weeks on Thursday |