The companywide People Group process should be followed For Managers: Requesting a Promotion or Compensation Change. The steps below are an addendum for notification and review for Support Engineering managers, taking into account the Customer Support Department's organisational structure, and is not meant as a replacement for any steps in the companywide people group process.
At GitLab, we promote on a quarterly cadence. Once a quarter, review your candidates' progress towards promotion, and work with your manager to ensure the future promotion is accounted for in the annual plan.
If you have any questions, please ask in the #fy23_support_promotions Slack channel.
While the calibration section of the handbook suggests a quarterly cadence, in Support we review promotion docs asynchronously as soon as they are ready for review.
#team-member-updates Slack channel.#team-member-updates into the #support-team-chat channel for Support Team visibility.