The companywide People Group process should be followed For Managers: Requesting a Promotion or Compensation Change. The steps below are an addendum for notification and review for Support Engineering managers taking into account the Customer Support Department's organisational structure and is not meant as a replacement for any steps in the companywide people group process.
At GitLab, we promote on a quarterly cadence. Once a quarter, review your reports progress towards promotion and work with your manager to ensure the future promotion is accounted for in the annual plan.
If you have any questions, please use
While the calibration section of the handbook suggests a quarter cadence, in Support we review promotion docs asynchronously as soon as they are ready for review.
#support-team-chatchannel for Support Team visibility.
On the day of transfer, there are a lot of tasks that need to be done. To simplify the process, we recommend using the Support Member Transfer issue template to generate an issue in the Support Ops Project issue tracker. This will guide you through the process.