Hiring new Support Engineers is a multi-department process. It will involve Recruiting, Support, Engineering, and lastly the CEO. Below is an outline of what responsibilities we on the hiring Side as the Support department have.
Hiring is described on the jobs page for Support Engineers. Below is a breakdown of what to do in the sections we are responsible for.
Support Engineer - A Recruiter will ping you to review the applicant's questionnaire, please review the questions within 24 hours. If the person looks good, leave a comment pinging the recruiter that sent the application to you and choose the screening call with recruiter template.
Support Engineer - The technical interview process is documented in a private GitLab Repo. You can follow the instructions there to set up a testing server and proctor the examp. Provide notes in Lever based on interview with an inclined to hire or not inclined to hire and notes about the interview. Your role in the interview process for this candidate is complete!
Support Engineer - The Customer Scenarios are available in the GL-Support Group Follow the instructions there to proctor this interview. Take any notes in Lever and make a note if you are inclined or not inclined to hire. Your role in the interview process for this candidate is complete!