Also known as Technology Partners, Alliance Partners are looking to integrate with our solution. Through product integrations, GitLab helps developers compile all their work into one tool that can be accessed anywhere. We work closely through partnerships to provide developers with a single DevOps experience.
Note: Prior to reaching out to support, you will need an account pre-created for you in the support portal. To have this done, please reach out to your Technical Account Manager, Account Manager, Sales representative, or Support representative first!
This opens the ticket in the Alliance Partner form in zendesk.
Note: Pay close attention to any organization notes the Alliance Partner might have on their account. These often provide critical information about how to provide the very best support possible!
When Alliance Partners need to send files to GitLab Support, we have 3 methods available to them:
Alliance Partners work closely with GitLab Support. To accommodate this, GitLab Support provides all Alliance Partners with a personalized escalation form. When this form is submitted, the system notifies an appropriate GitLab Support Manager to help escalate a ticket the Alliance Partners have opened.