Also known as Technology Partners, Alliance Partners are looking to integrate with our solution. Through product integrations, GitLab helps developers compile all their work into one tool that can be accessed anywhere. We work closely through partnerships to provide developers with a single DevOps experience.
Alliance Partners may contact us by submitting a ticket from the support portal. Each representative of an Alliance Partner must arrange for their account on the support portal to be created for them prior to submitting a ticket for the first time. To make that arrangement, they should contact their Technical Account Manager, Account Executive or other member of their GitLab Sales team.
Once the account has been created, an Alliance Partner should submit tickets using only this specialized form. Tickets submitted using any other form will not route correctly, which will likely result in delays.
Note to Support: Pay close attention to the organization notes an Alliance Partner has on their account. These often provide critical information about how to provide the very best support possible.
When Alliance Partners need to send files to GitLab Support, we have 3 methods available to them:
Alliance Partners work closely with GitLab Support. To accommodate this, GitLab Support provides all Alliance Partners with a personalized escalation form. When this form is submitted, the system notifies an appropriate GitLab Support Manager to help escalate a ticket the Alliance Partners have opened.