Open - Resellers, integrators and other sales and services partners join the program in the Open track. Open is for all Partners in DevOps space, or ItaaS and other adjacent spaces that are committed to investing in their DevOps practice buildout. Also the Open track is for Partners seeking to develop customers or just want to learn about Gitlab and participate in the Gitlab partner community. GitLab Open Partners may or may not be transacting partners, and can earn products discounts or referral fees.
This should open the ticket in the Zendesk Open Partner form in zendesk. From here, Zendesk will use the information in the form to change the requester to that of the Open Partner's customer. This would mean GitLab Support talks to the Open Partner's customer directly, using their own plan level.
In cases where an Open Partner wants to be involved in the discussion, they will need to mention this to us when submitting the ticket. From there, we can add them as a CC on the ticket.
Note: Never associate a customer to an Open Partner's organization, or vice-versa!
When Open Partners needs to send support files, we have 2 current methods available to accomodate this: