Select partners are by invitation only and are reserved for partners that make a greater investment in GitLab expertise, develop services practices around GitLab and are expected to drive greater GitLab product recurring revenues.
This should open the ticket in the Zendesk Select Partner form in zendesk. From here, GitLab Support talks directly to the Partner, not their customer. The Support Plan will be assumed at Ultimate level.
Note: Never associate a customer to an Select Partner's organization, or vice-versa!
When Select Partners needs to send support files, we have 2 current methods available to accomodate this: