Two-factor Authentication (2FA) can only be removed from a GitLab.com account if one of the following combinations are met:
Push a certain file to a repository in a personal project
Photo ID and picture of user with ID
Support often gets requests from gitlab.com users to release a username. This can be implemented if the following criteria are met:
Usernames will be appended with
_idle to keep the account active but release the namespace.
Support agents will not release a current user's contact information to another user. GitLab also will not contact a user on behalf of another user to request surrender of an apparently active username.
Just as service engineers are expected to adhere to the Code of Conduct, we also expect customers to treat service engineers with the same level of respect.
If you receive threatening or hostile emails from a user, please create a confidential issue in the GitLab Support Issue Tracker and include:
Include the Support Lead, VP of Engineering, and Director of PeopleOps in this issue. Together we will evaluate on a case-by-case basis whether to take action (e.g. ban the user from the forums for violating the Code of Conduct).