Introductory text, logos, or whatever the group wants here
Suggestions for improvements to these workflows are encouraged at any time, from any team member!
Unsorted::Clarify preferred region assignmentmacro can be used to inform a customer that their ticket has been assigned to an engineer outside of their preferred region, and to gather confirmation from the customer on how they'd like to proceed in this regard.
Reminder: As all GitLab meetings are optional, scheduled sync/pairing sessions are optional as well. We have a Baobab Zoom room that's used for sync/pairing purposes. The link is pinned in Slack. You can indicate your presence in the room by creating a thread in the Baobab Slack channel or by using the Slack huddle button. Remember to mute yourself in Slack! Maple has documented their method of indicating presence that we can use as a guide.
There is an APAC-friendly weekly sync conversation on Wednesdays at 0400 UTC where we discuss SGG experiences and issues (agenda doc).
There are Ticket Crush sessions scheduled at the following times:
There is also a social chat on Fridays at 10:30 UTC.
Focus time is important to work on training modules and side projects. To help commit to our focus time, without worrying about leaving the queue unattended, fill in the table with your scheduled focus time in UTC.
This way, we will ensure not more than one person is away from the queue at the same time.
In case you need to change or reschedule your focus time, please notify your regional team mates.
EMEA Focus Time:
|Asmaa Hassan||1:00 - 3:00 PM||1:00 - 3:00 PM|
|Olivier||7:00 - 11:00 AM|
AMER Focus Time:
APAC Focus Time:
|Matthew Badeau||06:00 - 09:00 AM||06:00 - 09:00 AM|