PagerDuty is how we dispatch emergencies and handle scheduling for different roles.
As per Pagerduty:
A technical service reflects a discrete piece of functionality that is wholly owned by one team. One or more technical services combine to deliver customer-facing or business capabilities.
Services interact with /chatops oncall commands to display who is currently
on-call in Slack.
As per Pagerduty:
Escalation policies connect services to individual users and/or schedules and they ensure the right people are notified at the right time.
As per Pagerduty:
On-call schedules are used to map out your coverage needs, and determine who will be notified when an incident is triggered.
This rotation is used for emergencies filed by customers during AMER hours.
This rotation is used for emergencies filed by customers during the first half of APAC hours.
This rotation is used for emergencies filed by customers during the second half of APAC hours.
This rotation is used for emergencies filed by customers during EMEA hours.
This rotation is used for Communications Manager on Call duties during AMER hours.
This rotation is used for Communications Manager on Call duties during the first half of APAC hours.
This rotation is used for Communications Manager on Call duties during the second half of APAC hours.
This rotation is used for Communications Manager on Call duties during AMER hours.
This rotation is used for licensing and renewals related internal requests.
This rotation is used for emergencies filed by US Federal customers.
This rotation is used for Support Managers during AMER hours.
This rotation is used for Support Managers during APAC hours.
This rotation is used for Support Managers during EMEA hours.
This rotation is used for assigning Support Managers SSAT reviewing duties.
You can subscribe to a WebCal feed, suitable for viewing in Google Calendar.
From any of the above links you can subscribe to the whole schedule by clicking Schedule Info and then WebCal feed.
Alternatively you can pull just your schedule from general Schedules page by clicking Export then Just my calendar in the WebCal Feed section.
If you want just one calendar for all of your on-call, you can grab a WebCal feed by clicking on your profile picture, going to My Profile and then On-Call Shift, then clicking the Export button to reveal the link.