Ticket forms are the forms utilized by the user to create tickets (when using the web UI). These then translate the responses on the form into ticket metadata.
These fall into one of two types:
Instead of managing Zendesk forms via Zendesk itself, we instead use GitLab itself via the ticket-forms-and-fields project. This allows us to have version-controlled forms. For more information on managing Zendesk via the various GitLab projects, please review Using the sync repos.
Note: The order represents the Zendesk order. Skipped numbers is normally due to inactive forms.
Order | Name | ID | Visibility | Category |
---|---|---|---|---|
1 | SaaS | 334447 | Public | Support |
2 | SaaS Account | 360000803379 | Public | Support |
3 | Self-Managed | 426148 | Public | Support |
4 | GitLab Dedicated | 4414917877650 | Public | Support |
5 | L&R | 360000071293 | Public | Support |
6 | Billing | 360000258393 | Public | Billing |
7 | Professional Services | 360000647759 | Public | Professional Services |
8 | Open Partner | 360000818199 | Public | Support |
9 | Select Partner | 360000837100 | Public | Support |
10 | Alliance Partners | 360001172559 | Public | Support |
11 | Support Ops | 360001801419 | Public | Support Ops |
12 | JiHu | 360001477519 | Public | Support |
13 | China Comms Response | 360001535259 | Public | Support |
14 | Community | 334467 | Internal | Support |
15 | Emergencies | 360001264259 | Internal | Support |
16 | GitLab Incidents | 360001629679 | Internal | Support |
17 | Partner Support | 4560627423516 | Internal | Partner Suport2 |