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Ticket forms are the forms utilized by the user to create tickets (when using the web UI). These then translate the responses on the form into ticket metadata.
These fall into one of two types:
Instead of managing Zendesk forms via Zendesk itself, we instead use GitLab
itself via the
This allows us to have version-controlled forms. For more information on
managing Zendesk via the various GitLab projects, please review
Using the sync repos.