Forms

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5. Support Operations Documentation
6. Forms

On this page

• Overview
• Form management
  • Current forms

Overview

Ticket forms are the forms utilized by the user to create tickets (when using the web UI). These then translate the responses on the form into ticket metadata.

These fall into one of two types:

• Public - meaning both agents and end-users can see these
• Internal - meaning only agents can see these

Form management

Instead of managing Zendesk forms via Zendesk itself, we instead use GitLab itself via the zendesk-ticket-forms-and-fields project. This allows us to have version-controlled forms. For more information on managing Zendesk via the various GitLab projects, please review Using the sync repos.

Current forms