GitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOps
GitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOps
Zendesk users are the people within Zendesk.
GitLab Staff are members of the GitLab team who have been granted full agent accounts to work on tickets.
Their primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros.
GitLab Staff are members of the GitLab team who have been granted full agent accounts to work on tickets.
Their primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros.
Support Staff are members of the GitLab Support Team who have completed Support onboarding.
Their primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros. They can also delete tickets, edit ticket tags and edit or create groups and organisations.
Support Staff are members of the GitLab Support Team who have completed Support onboarding.
Their primary role is to solve tickets. They can edit tickets within their groups, view reports, and add or edit personal views and macros. They can also delete tickets, edit ticket tags and edit or create groups and organisations.
Professional Services Staff are members other than Support Staff.
Their primary role is to provide Support Services for Professional Services Customers. They can edit tickets within their groups, view reports, and add or edit personal views and macros. They can also delete tickets, edit ticket tags and edit or create groups and organisations.
This is a role granted to Support Team members who are working on updating business rules and extensions in Zendesk (Able to manage triggers, automations, and SLA targets. Also edit extensions including widgets, targets, and integrations.)
The role should be granted temporarily as needed. Please ask a Support Manager when you need access to this role.
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