Zendesk can have applications installed into it to enhance its capabilities. Here at GitLab, we use quite a few apps to help make Zendesk even better!
Zendesk applications tend to come from one of two areas:
Applications can be run in a great many places, but the traditional locations are:
You can see more resources on application locations via the Zendesk Developer Manifest Reference documentation.
See Zendesk Global Apps - Advanced Search for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - Due Date Picker for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - Support Uploader for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - GitLab Reminders App for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - Show Related Tickets for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - Ticket Redaction App for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - GitLab Users Lookup for more details on this app, as it is the same one that runs in Zendesk Global.
See Zendesk Global Apps - Architecture Diagrams for more details on this app, as it is the same one that runs in Zendesk Global.
This will enable an agent to mark when they are out of office in Zendesk, which then updates tickets and makes it visible in the views.
Managers are also able to do this for their reports.
App information: