Ticket forms are the forms utilized by the user to create tickets (when using the web UI). These then translate the responses on the form into ticket metadata.
These fall into one of two types:
Instead of managing Zendesk forms via Zendesk itself, we instead use GitLab itself via the zendesk-ticket-forms-and-fields project. This allows us to have version-controlled forms. For more information on managing Zendesk via the various GitLab projects, please review Using the sync repos.
| Name | ID | Type | Category | What is it for |
|---|---|---|---|---|
| Support | 360000446511 | Public | Support | For tickets relating to Support matters |
| Security | 360000546132 | Public | Non-support | For tickets relating to security matters |
| Triage | 360001421032 | Internal | Support | For tickets needing to be triaged |
| Live Upgrade Assistance | 360001434131 | Public | Support | For tickets relating to Live Upgrade Assistance |
| Shared Organization Request | 360001421052 | Public | Support | For tickets relating to Shared Organization Requests |
| L&R | 360001421072 | Public | Support | For matters relating to Licensing and Subscription Renewals |
| Emergency | 360001421112 | Internal | Support | For emergency requests |
Due to the restricted access of the Ops instance, please file all issues pertaining to Zendesk US Federal forms via the Ticket Forms and Fields template in the zendesk-us-federal project.
