Sandbox

1. You are here:
2. Handbook
3. Support Team Handbook
4. Support Operations Team
5. Support Operations Documentation
6. Sandbox

On this page

• Overview
• Gaining Access
• Test Users and Organizations

Overview

GitLab's subscription to Zendesk includes a Sandbox environment, which is intended to be used as a testing ground (staging/dev area) for all major changes to the support portal prior to deploying those changes to the production instance of Zendesk.

Gaining Access

With the Sandbox instance, we only have 50% of the seats our production Zendesk instance has available. As such, not every person has a Sandbox account. To request one, please utilize an access request issue to have one provisioned. Please make sure to include:

• Why you need access to it
• How long you need access to it
• If you need heightened permissions
• Why you need heightened permissions (if applicable)
• Which instance's Sandbox access is being requested (Global / U.S. Federal)

The provisioner for these requests will be the Support Operations Manager (@jcolyer).

Test Users and Organizations

To help both facilitate easy testing and keep the sandbox in a clean state, Support Operations has created some test organizations and users you can use. Whenever possible, please utilize these organizations and users to test "end user" experiences. Note: These users, roles and organizations currently only exist for the Global Support Portal Sandbox.

If you find you need other test organizations/users, please create an issue via the Support Operations issue tracker.