Triggers are business rules you define that run immediately after tickets are
created or updated. For example, a trigger can be used to notify the customer
when a ticket has been opened. Another can be created to then notify the
customer when the ticket is solved.
Trigger management
Instead of managing Zendesk triggers via Zendesk itself, we instead use GitLab
itself via the
zendesk-triggers project.
This allows us to have version-controlled triggers. For more information on
managing Zendesk via the various GitLab projects, please review
Using the sync repos.
Current triggers
As we have many triggers, and they change quite frequently, the best resource to
see all the current triggers would be the
zendesk-triggers project.
Filing issues
Due to the restricted access of the Ops instance, please file all issues
pertaining to Zendesk US Federal triggers via the
Triggers template
in the
zendesk-us-federal project.
Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license
