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2. Handbook
3. Support Team Handbook
4. Support Operations Team
5. Support Operations Processes
6. Support Operations GitLab Processes

GitLab Processes

On this page

• GitLab Processes
  • Time Tracking
  • Triage
  • Labels
  • Changelog

Time Tracking

Support-Ops utilizes Time Tracking in the issues/MRs we work. We utilize this time tracking to help define our hiring model, measure workload, and etc. As you work issues and merge requests, make sure you utilize this feature.

Triage

At least once a day, Support-Ops should triage the issues and MRs that appear under the support-ops group.

Support-Ops also makes use of the GitLab Triage Gem to assist in ensuring all issues/merge requests are triaged.

Labels

For a list of the labels we use and what they mean, please see the Support Ops Project README

Changelog

Our changelog is auto-generated once a day. It locates issues and MRs using the quarter's epic milestone. The format of these is FYxxQy.

When working issues/MRs, make sure to apply the correct epic/milestone. You can do this during creation, using the right-hand side panel, or via a comment on the issue/MR. Examples of doing this via a comment can be seen below: