Support Ops Responsibilities

1. You are here:
2. Handbook
3. Support Team Handbook
4. Support Operations Team
5. Support Ops Responsibilities

On this page

• Shared Organizations in Zendesk
• SFDC<>Main Zendesk sync
• SFDC<>US Federal Zendesk sync
• Other tools
  • Pagerduty
  • Calendly

Note: This page is deprecated. For detailed information about what the Support Operations team is responsible for, refer to the following pages:

• documentation pages
• workflows pages
• training pages

The Support Operations team maintains the day-to-day operations and software systems used by GitLab’s global Technical Support team.

Shared Organizations in Zendesk

This information has moved and can be found here.

SFDC<>Main Zendesk sync

This info has been moved and can be found here

SFDC<>US Federal Zendesk sync

This info has been moved and can be found here

Other tools

Pagerduty

This info has been moved and can be found here

Calendly

This info has been moved and can be found here