Account Deletion Form Training

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What this covers

This training material will cover the following topics:

What is the Account Deletion Form
How does the Account Deletion Form work

What is the Account Deletion Form

The account deletion form is how GitLab handles account deletion requests and data privacy requests. The form is publicly available to all persons and works in combination with Zapier to process the request.

How does the Account Deletion Form work

There are two parts to how this works:

The form itself
The zap that processes the request

Form

The form we work on is located in the Account Deletion Form repo and it mirrored to the account-deletion repo. We do this so the URL is clear and concise.

The HTML files are compiled via GitLab CI/CD and then rendered using GitLab Pages.

Zap

The Account Deletion Process Zap is what takes the request itself from the form and turns it into a GitLab.com issue housed in the Account Deletion project. This works using a webhook provided by Zapier in the form. When the request is submitted, the request is sent to Zapier via said webhook. A python script housed in Zapier then processes the request, checking for:

Does the submitter's email match the account in question?
Does the submitter's username match the account in question?
Is the account part of a paid namespace?
Did the user confirm the deletion via the form?

After parsing all this information, the zap then creates an issue via the Mailgun API by sending a request to the project's Service Desk email address. The exact contents of the issue depend on the checks performed.