This training material will cover the following topics:
As per GitLab:
The Settings page in GitLab provides a centralized home for your project configuration options.
It is through these we often manage how various components of a project work.
To edit GitLab project settings, you would go to the project in question, hover over the Settings option on the right-hand side, and then click on the category you wish to edit. From there, locate the setting and modify it. Some settings save the changes once you make them in the UI, some will require clicking a button to save the changes.
These are the settings we aim to use by default for all Support Operations projects.
This will vary depending on if the project is using GitLab Pages or not.
There could be some variance, but normally the default MR description will look like this:
Enter your description here
The approvers for this Merge request will be @gitlab-com/support/support-ops
/label ~"SupportOps::To Do" ~"Support-Ops-Priority::Normal" ~"Support-Ops-Category::CATEGORY" ~"Zendesk::INSTANCE"
/assign ASSIGNEES
/draft
Where:
CATEGORY
is the category label to useINSTANCE
is the Zendesk instance this applies to
ASSIGNEES
is the assignees of the MR (see
division of responsibilities)PROJECT Issue
Manager Approval (please mention the manager who approved this request):
Priority (please include, if possible, the priority: Critical, Important, Normal, Low):
Critical
Important
Normal
Low
SLA (please include, if possible, the expected delivery timeframe):
Requester (if the person creating this issue isn't the requester, please mention the requester below):
Link to Support-Team-Meta Discussion Issues (this is required):
Description:
DRI from Support Ops for PROJECT based Issues are MAIN (Main) and BACKUP (Backup)
/label ~"SupportOps::To Do" ~"Support-Ops-Priority::Normal" ~"Support-Ops-Category::CATEGORY" ~"Zendesk::INSTANCE"
/assign ASSIGNEES
Where:
PROJECT
is the project nameCATEGORY
is the category label to useINSTANCE
is the Zendesk instance this applies to
MAIN
is the primary responsible person (see
division of responsibilities)BACKUP
is the secondary responsible person (see
division of responsibilities)ASSIGNEES
is the assignees of the MR (see
division of responsibilities)