This training material will cover the following topics:
This section is on the left-hand side of the page and contains the metadata for a ticket, such as:
This section, which makes up the middle of the ticket page, is the main part of the ticket page. It contains all the comments on a ticket (both internal and external). This is also where agent's write up their replies.
This collapsible section is the right-hand side of the ticket page. Here, any installed Zendesk apps appear.
This section makes up the very bottom of the ticket page. Here, agents can apply macros to the ticket and submit updates.
The play settings are also present here (next to the Submit as button). These
determine what Zendesk does after updates are submiited. The options are:
This section is on the left-hand side of the page and contains the metadata for the organization, such as:
This section makes up the middle of the organization page. Here, you can see all tickets belonging to the organization. You can also click a tab to go to the organization users section.
This section makes up the middle of the organization page. Here, you can see all users belonging to the organization. You can also click a tab to go to the organization tickets section.
This collapsible section is the right-hand side of the organization page. Here, any installed Zendesk apps appear.
This section is on the left-hand side of the page and contains the metadata for the user, such as:
This section makes up the middle of the user page. Here, you can see all tickets belonging to the user. You can also click a tabs to go to the user help section or the user security section.
This section makes up the middle of the user page. Here, you can see all article comments belonging to the user. You can also click a tabs to go to the user tickets section or the user security section.
This collapsible section is the right-hand side of the user page. Here, any installed Zendesk apps appear.
