This covers working tickets involving contact management projects. Please see the training page for more information on the setup and management of the projects themselves.
When you receive these, you would use the details within
the training page to setup the
contact management project. After doing so, you would then use the macro
Support::Support Ops::Contact management project setup to give the customer
confirmation of the setup and basic instructions on its use.
These can vary, so you will need to review what issues they are encountering, check the contact management project for issues, and check the ops.gitlab.net project's CI/CD pipelines for issues.
If a customer wants to no longer use a contact management project, follow the instructions on the training page to remove the association to their organization.