The steps in completing these are:
The first stage is to review the request in the issue tracker. Make sure it contains all the needed information and has a person you can contact for updates on the request itself.
If you see it is a failed request, no action is needed.
If you notice the requester to contact (first line of the issue description) was not able to determine who to contact, do your best to locate the requester and ping them in a comment.
If all looks good, do the following:
From here, you are clear to move onto the next step.
Next, you'll want to review the script that was generated. You especially want to double check:
subjectfunction contents (towards the top of the script)
descriptionfunction contents (towards the top of the script)
ticket_objectfunction contents (towards the middle of the script)
usersarray (towards the bottom of the script)
If it all looks good, you can move onto the next step.
Note: If you do not feel comfortable running the script, you can generate the tickets manually. The script is there to make it easier to accomplish the request. When in doubt, reach out for assistance or make the tickets manually using the details from the request.
Here you would want to run the script. Copy the script onto your computer and execute it. Keep in mind, it will depend on your computer's setup, so reading Recommended Setup is a good idea.
Once the script has completed, copy the output and move onto next step.
Here you will want to do the following: