Generating GitLab Team Member Licenses

Maintained by:

Overview

Process

The GitLab team member files an access request (AR) using the GitLab Team Member License request template.
GitLab team member's manager reviews and labels AR as approved.
GitLab team member's manager pings Support Ops.
Support Operations reviews the AR to ensure it meets the acceptable parameters.
1. If it does not, review the reason it goes outside the acceptable parameters. If this is valid, proceed. If not, communicate via the issue that the reason is not sufficient.
Support Operations logs into the CustomersDot app and generates the license using the parameters in the AR.
Support Operations updates the AR and closes it out.

Flowchart

graph TD; A-->B; B-->C; C-->D; D-->E; E--Yes-->F; F-->G; E--No-->I; G--Yes-->I; G--No-->H; I-->J; J-->K; A(GitLab team member opens an AR issue) B(Manager reviews and approved AR) C(Manager pings Support Ops) D(Support Ops reviews the AR) E(Does the request go outside acceptable parameters?) F(Support Ops reviews the reason) G(Is the reason acceptable?) H(Support Ops communicates why it is not acceptable and denies the request) I(Support Ops creates the license) J(Support Ops emails license key to requester) K(Support Ops updates and closes the AR)

Acceptable parameters

The expiration date is 1 year from license creation date
The company name is GitLab - Team Member License
The user count is 5

Anything deviating from the above will require a reason and approve from a Support Operations Manager.

Creating a license

Login to the license app.
Click the green New license button on the right hand side.

Fill out the fields using the below table:

Field	Value	Exceptions possible?
Name	GitLab team member's full name	No
Company	`GitLab - Team Member License`	No
Email	GitLab team member's company email	No
Zuora subscription ID	leave this blank	No
Zuora subscription name	leave this blank	No
Users count	5	Yes, with support ops managers approval
Previous users count	0 or value from the AR	No
Trueup count	0 or value from the AR	No
Plan code	value from the AR	No
Trial	leave unchecked	No
Start date	today's date	No
End date	1 year from today	Yes, with support ops managers approval
Notes	the AR link	No

Click the blue Save button.
From there, locate the license on the CustomersDot license list page and copy the entire License key section.
From there, send an email to the GitLab team member (see below).
Update the Access Request letting them know you emailed them the license key.
Close out the issue.

Email message to use

Greetings!

GitLab Support Operations has generated a license for you based off your recent request. The following is the license key to enter in the GitLab instance:

PASTE_LICENSE_KEY_HERE

Should you encounter any issues using this license, please contact us via #support_operations in Slack!

Have a good one!

GitLab Support operations