A shared organization is one in which the end-users in said organization have heightened permissions in regards to tickets created in the organization. The options available to this are:
In addition, end-users can also have a heightened permission set that allows them to view all tickets in their organization. For more information on that, see Editing end-users.
Shared organization requestsin the
To change the organization permissions, you will first go to the organization
page. From there, click the text next to the
User field. This will produce a
dropdown. You can then select the option you want.
When selecting "Can view all org tickets", a new line will appear with another dropdown option. You can use this to further modifiy the permissions.
Heightened permissions always increase security risks. This is why GitLab follows the principle of least privilege in everything we do. While the risk is normally minimized by our current processes and procedures, shared organizations do have a slightly higher risk than normal. This is why Support-ops always confirms the end-user understands and accepts this added risk.