GitLab's subscription to Zendesk includes a Sandbox environment, which is intended to be used as a testing ground (staging/dev area)
for all major changes to the support portal prior to deploying those changes to the production instance of Zendesk.
Operations test changes or wanting to test your own, it is important to know
the ins and outs of the sandbox.
With the Sandbox instance, we only have 50% of the seats our production Zendesk
instance has available. As such, not every person has a Sandbox account. To
request one, please utilize an
access request issue
to have one provisioned. Please make sure to include:
Why you need access to it
How long you need access to it
If you need heightened permissions
Why you need heightened permissions (if applicable)
Which instance's Sandbox access is being requested (Global / U.S. Federal)
The provisioner for these requests will be the Support Operations Manager
(@jcolyer).
Test Users and Organizations
To help both facilitate easy testing and keep the sandbox in a clean state,
Support Operations has created some test organizations and users you can use.
Whenever possible, please utilize these organizations and users to test "end
user" experiences.
Note: These users, roles and organizations currently only exist for the Global Support Portal Sandbox.
User Name
User Email
Organization
Tags
Bronze Test 1
bronzetest1@example.com
Bronze Test Organization
bronze
Bronze Test 2
bronzetest2@example.com
Bronze Test Organization
bronze
Bronze Test 3
bronzetest3@example.com
Bronze Test Organization
bronze
Community Test 1
communitytest1@example.com
Community Test Organization
community
Community Test 2
communitytest2@example.com
Community Test Organization
community
Community Test 3
communitytest3@example.com
Community Test Organization
community
Gold Test 1
goldtest1@example.com
Gold Test Organization
gold
Gold Test 2
goldtest2@example.com
Gold Test Organization
gold
Gold Test 3
goldtest3@example.com
Gold Test Organization
gold
Premium Test 1
premiumtest1@example.com
Premium Test Organization
premium
Premium Test 2
premiumtest2@example.com
Premium Test Organization
premium
Premium Test 3
premiumtest3@example.com
Premium Test Organization
premium
Priority Prospect Test 1
priorityprospecttest1@example.com
Priority Prospect Test Organization
priority_prospect
Priority Prospect Test 2
priorityprospecttest2@example.com
Priority Prospect Test Organization
priority_prospect
Priority Prospect Test 3
priorityprospecttest3@example.com
Priority Prospect Test Organization
priority_prospect
SaaS Prospect Test 1
saasprospecttest1@example.com
SaaS Prospect Test Organization
prospect prospect_saas
SaaS Prospect Test 2
saasprospecttest2@example.com
SaaS Prospect Test Organization
prospect prospect_saas
SaaS Prospect Test 3
saasprospecttest3@example.com
SaaS Prospect Test Organization
prospect prospect_saas
Silver Test 1
silvertest1@example.com
Silver Test Organization
silver
Silver Test 2
silvertest2@example.com
Silver Test Organization
silver
Silver Test 3
silvertest3@example.com
Silver Test Organization
silver
SM Prospect Test 1
smprospecttest1@example.com
SM Prospect Test Organization
prospect prospect_sm
SM Prospect Test 2
smprospecttest2@example.com
SM Prospect Test Organization
prospect prospect_sm
SM Prospect Test 3
smprospecttest3@example.com
SM Prospect Test Organization
prospect prospect_sm
Starter Test 1
startertest1@example.com
Starter Test Organization
starter
Starter Test 2
startertest2@example.com
Starter Test Organization
starter
Starter Test 3
startertest3@example.com
Starter Test Organization
starter
Ultimate Test 1
ultimatetest1@example.com
Ultimate Test Organization
ultimate
Ultimate Test 2
ultimatetest2@example.com
Ultimate Test Organization
ultimate
Ultimate Test 3
ultimatetest3@example.com
Ultimate Test Organization
ultimate
If you find you need other test organizations/users, please create an issue via the
Support Operations
issue tracker.
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