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Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsSchedules arein Zendesk are like schedules in most other things: windows of time. We use these to determine business hours and various regional working hours.
All schedules should utilize the same holidays. The ones we currently put into Zendesk are:
On those day, the schedules "stop", which results in the SLA clock not moving. This allows for Support to actually have those holidays "off".