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3. Support Team Handbook
4. Support Operations Team
5. Zendesk Overview
6. Zendesk Schedules

Zendesk Schedules

Schedules arein Zendesk are like schedules in most other things: windows of time. We use these to determine business hours and various regional working hours.

GitLab Schedules

Business Hours

• Timezone: UTC
• Sunday: Closed
• Monday: 0300-0000
• Tuesday: 0000-0000
• Wednesday: 0000-0000
• Thursday: 0000-0000
• Friday: 0000-0000
• Saturday: Closed

EMEA

• Timezone: UTC
• Sunday: Closed
• Monday: 0700-1700
• Tuesday: 0700-1700
• Wednesday: 0700-1700
• Thursday: 0700-1700
• Friday: 0700-1700
• Saturday: Closed

AMER

• Timezone: UTC
• Sunday: Closed
• Monday: 1300-0000
• Tuesday: 0000-0100, 1300-0000
• Wednesday: 0000-0100, 1300-0000
• Thursday: 0000-0100, 1300-0000
• Friday: 0000-0100, 1300-0000
• Saturday: Closed

APAC

• Timezone: UTC
• Sunday: 2200-0000
• Monday: 0000-1100, 2200-0000
• Tuesday: 0000-1100, 2200-0000
• Wednesday: 0000-1100, 2200-0000
• Thursday: 0000-1100, 2200-0000
• Friday: 0000-1100
• Saturday: Closed

Low Priority Tickets

• Timezone: UTC
• Sunday: Closed
• Monday: 0300-0000
• Tuesday: 0000-0000
• Wednesday: 0000-0000
• Thursday: 0000-0000
• Friday: 0000-0000
• Saturday: Closed