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4. Support Time Off Buddies Trial

Support Time Off Buddies Trial

Overview

The Support Time Off Buddies program is intended to solve a few problems:

1. Reduce burden of taking time off
2. Provide continuity for customers and reports while out of office
3. Reduce strain on SGGs when out of office
4. Help keep each other accountable for taking time off
5. Help keep each other accountable for not checking in with work during time off

It is currently in a trial phase until October 15, 2022. You can find the initial proposal and add your thoughts to the discussion on the issue.

Current Buddies

Aric Buerer	Izzy Fee
Bo Carbonell	Brie Carranza
Keelan Lang	Julie Martin
Sam Bernal-Damasco	Eric Rosenberg

Responsibilities

Buddies will be expected to adhere to a minimum set of responsibilities. These responsibilities include:

1. Something
2. Something else
3. Something more

Tips

While it's up to each buddy to manage their responsibilities, some ideas are included here to get you started.

Use pairings

When preparing to leave for time off, or when returning from time off, consider using a pairing session to keep your buddy informed.

Use internal ticket comments

Put a brief comment explaining the state of a ticket and expected interactions before leaving for time off. This also helps in the event that your buddy needs to hand off your ticket to someone else in your absence.

Use Zendesk views

You can set up a Zendesk view to track your buddy's tickets while they're out.

FAQ

Am I in charge of my buddy's tickets while they're out?

Does the Time Off Buddies program account for holidays?

Does my buddy need to be in the same region as me?

How many people can I be a buddy for?