The Support Time Off Buddies program is intended to solve a few problems:
It is currently in a trial phase until October 15, 2022. You can find the initial proposal and add your thoughts to the discussion on the issue.
|Aric Buerer||Izzy Fee|
|Bo Carbonell||Brie Carranza|
|Keelan Lang||Julie Martin|
|Sam Bernal-Damasco||Eric Rosenberg|
Buddies will be expected to adhere to a minimum set of responsibilities. These responsibilities include:
While it's up to each buddy to manage their responsibilities, some ideas are included here to get you started.
When preparing to leave for time off, or when returning from time off, consider using a pairing session to keep your buddy informed.
Put a brief comment explaining the state of a ticket and expected interactions before leaving for time off. This also helps in the event that your buddy needs to hand off your ticket to someone else in your absence.
You can set up a Zendesk view to track your buddy's tickets while they're out.