Support Engineering aims to conduct practice CMOC incident events globally every quarter. The exact date & time of each event (1 per region) will not be known to the CMOC ahead of time. This is to simulate the nature of live events being unexpected.
The practice events provide an opportunity to practice the activities and processes related to the CMOC responsibility. They are not a test that can be passed or failed, but rather a team exercise to gain experience, and an opportunity to iterate on the process and documentation.
Assumption: a DRI has been assigned to act as the coordinator for the quarter. The following needs to be completed (or delegated for completion) by the coordinator:
The template includes instructions of other artefacts to create and how to schedule the events.