Ask any of the administrators to give you access to the GitHost UI. Within the UI you will be able to see customer instances, their setup, and their IDs.
You will need to request SSH access to the GitHost production box. For this, please send a chat message to an admin with your Public Key and ask to be added to the authorized_keys of the githost user.
The latest GitHost Administration docs can be found here.
We have some customers still on discontinued plans that fall well below the minimum recommended specifications for running GitLab. This currently includes any instance with less than 4GB of RAM. Unfortunately, we cannot guarantee the performance of these instances. Make an effort to look at the instance for any obvious problems, but don't spend too much time.
If the performance issue appears to be caused by general lack of resources, suggest that the customer upgrade to one of our newer plans. Some customers may qualify for discounts see Discontinued Plans below.
From time to time, we update pricing on GitHost and we must discontinue older plans. When this happens we offer to allow existing customers to keep their current plan and upgrade to a new plan at a discount.
On this date, we increased pricing and introduced new plans. For existing customers we offered to let them keep their existing plan for up to 2 years. At any point during that 2 years, the customer can also opt to upgrade to one of our current plans at a 40% discount.
This grandfather and discount period expires on December 30, 2017.
Instances on the following plans are eligible for the discount:
Please note that the plan names may overlap with some other plans that currently exist, or were more recently discontinued. That is why the plan ID is also provided above. Cross-check the plan name with the ID in the database to determine if the user gets the discount.
When customers request an upgrade at the discounted rate, first check if an existing private discounted plan exists. For example, at the time of this writing we have a 'Startup (40% Off)' ($48/month) and 'Developer Plus (40% Off)' ($21/month) plans. If the appropriate plan exists, resize the customer's instance to the plan. The customer cannot do this themselves because the plans are private and will not show up in the list for them.
If the discounted plan does not exist, create a new private plan. Take the current price of the plan the customer wishes to upgrade to and multiply by 0.6 to find the discounted price.