Use the appropriate workflow on this page when a user is requesting information under GDPR Article 15 either through a Zendesk ticket or via an email to
email@example.com (which forwards to the GDPR Request Service Desk). These requests must be filled within 30 days.
The request may look something like:
When a request is received through Zendesk as a ticket, do the following:
This macro will simply advise the user as follows and close the ticket:This will simply advise the user to email
firstname.lastname@example.org in order to have their request processed.
The request will then be serviced when received in the GDPR Request Service Desk (process detailed below).
When a user emails
email@example.com an issue is automatically created in the gdpr-request issue tracker via the Service Desk feature, meaning comments made on the issue will be emailed to the submitter.
When a request is received in this manner, do the following:
gdpr-requestissue tracker using the
gdpr_section_15_requesttemplate (click the link to create one) and populate the title with the email address of the original requestor.