Use this workflow when there's a query about upgrading or renewing a GitLab
license or GitLab.com subscription.
Workflow
Make sure that there aren't any other types of queries that would need the Support team's attention
Use the General::Licensing macro to transfer the ticket
High Priority Cases
In some cases, a renewal may be of particularly high priority and needs urgent attention (e.g. the license
will expire within a few days). In these cases, please:
Determine who the account owner is in SFDC
Ping them on Slack with the appropriate ticket number and context
Git is a trademark of Software Freedom Conservancy and our use of 'GitLab' is under license
