At times, users of GitLab.com can find that their IP address has been blocked due to rate limiting. Currently, rate limit parameters on GitLab.com are best described on the GitLab.com settings docs page. When this happens we may be able to determine what caused a block and relay that information back to the user.
A standard response is available as a macro: Support::SaaS::Temp IP Ban)
Please also see the log requests workflow for what information we can provide when responding.
Start by adding a positive filter on json.remote_ip for the IP address provided by the user:
You can then drill down from there with positive and negative filters on fields to get the best results.
It can sometimes be unclear if a user has actually been blocked by our end or not. If they've been blocked by Rack Attack, we should be able to locate requests in Kibana that were blocked because of it.
To do so, enter the IP address into the main search field and set a positive filter on json.message for Rack_Attack.
You should see results similar to the following:
The existence of these results tells us that this user was blocked by Rack Attack and we can add the json.fullpath field to see which exact path on GitLab.com each request tried to access.
Rack Attack can also throttle traffic. This is recognizable by the HTTP 429 response code. The preferred solution to this is to have the user make fewer requests. If that is not possible you can create an infrastructure issue with this template.
The following fields are the best to add to your search query in order to get the most important details on multiple requests at a glance.
json.status - Outputs the HTTP status code that was returned for the request. We're usually looking for 401 (Unauthorized) and/or 403 (Forbidden).json.path - The path on GitLab.com that was accessed by the request or the API endpoint that was hit.json.method - Can be either GET, POST, PUT, PATCH, or DELETE. The first three are the most common.json.env - Can be blocked, throttle or track. track is used for diagnostics when changing rate limiting settings and does not affect users: from a support perspective, ignore track. blocked happens in reaction to too many failed authentication attempts, for example with automated Git HTTP traffic. throttle means a user or IP is making too many requests per minute.These fields can be helpful but aren't essential.
json.controller - Gives you a clue as to what part of GitLab.com was being accessed by a particular request.json.params - Shows what user made the request, what action was taken, and on what resource it was taken on. This field shows what repository was targeted for requests to the container registry.json.matched - This is the name of the Rack Attack rule used to limit this request (when json.env is throttle). This can help you find out which of the current limits the request surpassed.Numerous failed pushes or pulls to registry.gitlab.com can result in an IP block, from the docs:
GitLab.com responds with HTTP status code 403 for 1 hour, if 30 failed authentication requests were received in a 3-minute period from a single IP address.
You can list all log results for hits on the container registry by searching for the provided IP address and setting a positive filter on json.path for /jwt/auth.
json.statusjson.pathjson.paramsjson.controllerFailed pushes to the registry will always have JwtController for the json.controller field and /jwt/auth for the json.path field. Watch for :push,pull in the json.params field, indicating that the request is for a push.
A failed push will look like the following in Kibana.
Similar to a push, failed pulls from the registry will always have JwtController for the json.controller field and /jwt/auth for the json.path field. However, in json.params only :pull will be present.
A failed pull will look like the following in Kibana.
gitlab-ci-token PullsThe gitlab-ci-token user is exempted from rate-limitting.
Pushes or pulls to repositories containing LFS objects can result in an IP block if the user is unauthorized.
json.actionjson.controllerjson.methodjson.statusFailed LFS pushes will always have upload_authorize in the json.action field, Projects::LfsStorageController for the json.controller field, and PUT for json.method.
A failed LFS push will look like the following in Kibana.
An IP can become blocked if a repository is cloned via HTTPS without authentication enough times.
The request will look like this:
json.status: 401
json.controller: Projects::GitHttpController
json.action: info_refs
json.path: /namespace/project.git/info/refs
json.ua: If the request did not come from a browser this will reveal the operating system of the machine that attempted the clone along with the version of Git installed on it. Examples: git/2.11.1.windows.1, git/2.17.2 (Apple Git-113), git/2.17.1 (Ubuntu 18.04 LTS), etc.
You should also see git-upload-pack in the json.params field.
An IP can become rate-limited if a customer attempts to export or download project exports too rapidly. See Project Import/Export
json.method: Application_Rate_Limiter_Request
json.controller: ProjectsController
json.action: download_export
json.path: /namespace/project/download_export
There may be cases where a user is being blocked by CloudFlare and they are not being blocked due to rate limiting. You can typically request a screenshot of the CloudFlare “Access Denied” page or have the customer perform a curl with the -i flag to retrieve the relevant headers:
curl -i --header "PRIVATE-TOKEN: *****" https://gitlab.com
HTTP/2 403
date: Thu, 18 Nov 2021 13:48:09 GMT
content-type: text/plain; charset=UTF-8
content-length: 16
x-frame-options: SAMEORIGIN
referrer-policy: same-origin
cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
expires: Thu, 01 Jan 1970 00:00:01 GMT
expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=AbCdeFgXXXXX"}],"group":"cf-nel","max_age":604800}
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=31536000
x-content-type-options: nosniff
server: cloudflare
cf-ray: 6b01a12345abcde-KBP
error code: 1020
Note the HTTP 403 response and error code 1020.
Once you obtain this information you should open an issue in our Reliability tracker providing the cf-ray ID and the timestamp (date) to request that the IP address block be removed. You can also consult the #infrastructure-lounge Slack channel with the open issue for further assistance. Some blocks may happen as a result of a mitigation effort, so you may want to verify that a contact request is not open on the internal board.
Note that IP addresses may be blocked if they are identified as being from a current US embargoed country as per our Terms of Use. Blocks are done automatically through CloudFlare's GeoLocation block methods and cannot be changed. You can enter an IP address to determine how it is classified and verify against the list of countries. A user can consider requesting a data correction of their IP address but it is not guaranteed and GitLab has no control over this process.