The project is accessible to all Support team members at https://uploader.gitlab.support (NOTE: currently, this requires both GitLab Pages and Okta authentication, both should happen automatically if you are signed in).
These are the current defaults but may change in the future.
Input the ticket ID at https://uploader.gitlab.support and click "Generate files"
This will download an archive with the format "gs_uploader_
You can attach the archive generated to the ticket in a public reply, and use the
General::Support uploader macro, which will include instructions for the customer on how to use the bundled files.
There will be an automated private note by the "Support Uploader Bot" in the ticket for every file that the customer uploads with a link to the file in the AWS Support Uploader account.
You can use the Zendesk app for the Support Uploader to list and then download the files.
Here's how it looks when you open the ticket:
After clicking the link, it will populate the list with the existing files in S3 for this ticket:
You can click on any of the files and it will download it.