The project is accessible to all Support team members at https://uploader.gitlab.support (note, this currently requires both GitLab Pages and Okta authentication, both should happen automatically if you are signed in).
These are the current defaults but may change in the future.
Input the ticket ID at https://uploader.gitlab.support and click "Generate files"
This will download an archive with the format "gs_uploader_
You can attach the archive generated to the ticket in a public reply, and use the
General::Support uploader macro, which will include instructions for the customer on how to use the bundled files.
There will be an automated private note by the "Support Uploader Bot" in the ticket for every file that the customer uploads with a link to the file in the AWS Support Uploader account.
The files are currently stores in an S3 bucket which all Support team members should have access to, you can use the link generated above to access it, which will be listed in the internal comment on the ticket.
A: This is expected behaviour. The normal way to access customer uploads will be via Zendesk ticket internal comments which will list the file upload link. (The IAM group for Support Engineers does not include the list buckets IAM permission which means you won't see the bucket from the root level of the S3 console).