GitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsGitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsMattermost has created a mattermost-support
account in GitLab for support issues, and has subscribed to the mattermost
label in the following projects:
When a GitLab EE customer hits a Mattermost issue and you cannot reasonably resolve the issue using existing documentation:
mattermost
label. When the label is applied, an email notification is sent
to the technical support team who answers the question within two business days using the mattermost-support
account.mattermost-support
account. This assignment sends an email notification,
which is automatically escalated to the critical level technical support who answers the question within 4 hours using the mattermost-support
account.This information is taken from Service-Level Agreement (SLA) page of Mattermost docs.
NOTE: Note:
The Mattermost team sometimes uses their personal accounts to respond to issues.
jasonblais
is one such account.