As per the statement of support, namespaces may be released when they meet the appropriate criteria.
NOTE: When applying any of the macros ensure to replace the placeholder “REQUESTEDNAME” with the namespace requested.
Last Sign-In IPand
Last Sign-in at(Impersonation should be avoided when reviewing activity on Personal Namespace).
If the namespace owner makes a response (don’t remove my namespace) follow these steps:
If after one week and there has been no response, apply the GitLab.com::Name Squatting Policy::Contact Namespace Owner macro a second time and mark the ticket as On-hold.
After two weeks, the ticket will be automatically marked as open and an email sent to the assigned engineer.
If the namespace owner makes no response, follow the Request successful steps.
If the request is successful, follow these steps:
In admin, rename the owner's namespace:
Does a login in response to a name squatting request mean that the account is active?
No, the user has to explicitly reply to the name squatting request saying "I want to keep my namespace". If the user hasn't responded and has just logged in, send a final message saying something like, "I see you logged in at X, but you need to let us know here if you want to keep your namespace".
What constitutes data in the account?
A group, a project, etc. means data. Unless the project or group is empty, or there's been no activity for 2 or more years.
Is namespace squatting permitted?
Namespace squatting is not permitted as explicitly stated in our terms. User and group names are provided on a first-come, first-served basis and may not be reserved.
Does using a trademark in a way that has nothing to do with the product or service for which the trademark was granted considered a violation of trademark policy?
Using another's trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a violation of trademark policy. Claiming trademark infringement is a legal process, and we will not release a namespace for trademark violation without a court order.
Should we release a namespace even if the request might seem questionable?
Yes, we should always release the namespace as long as it meets the release criteria. Trust and Safety will take the necessary steps to mitigate any abusive activity which may subsequently originate from the namespace. See Support Team Meta issue 3145 for discussion and additional context from Support, Legal, and Trust and Safety.