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Support Quick Reference

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  2. Handbook
  3. Support Team Handbook
  4. Support Workflows
  5. Support Quick Reference

Tools Used by Request Type

The following table contains links to the various tools you may need to use in order to follow the workflows above.

Request Risk Factor Worksheet API Username Lookup GitLab.com Admin Customers Portal - Admin Mailgun
2FA X X X    
Password Reset   X X   X
Invoice Request       X  
Change Credit Card       X  
Cancel Trial       X  
Cancel + Refund       X  
Dormant Username   X X    
Blocked by Security          
           

Tools Tips

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