Unpaid users get limited support as outlined in the statement of support. Most of the requests are related to user accounts through the "SaaS Account" ticket form.
The following table is meant to be a helpful quick reference. However, the source of truth in order:
| Request type | Available to Unpaid users | Notes |
|---|---|---|
| 2FA | No | See gitlab&3783 |
| Account Blocked | Yes | |
| Data Restoration | No | See gitlab#357175 |
| Email release | Yes | See gitlab#352514 |
| Email typo | No | See gitlab#325525 & gitlab#350498 |
| Emails not received | Yes | |
| Log request | Only if GitLab initiated | |
| Namesquat release | No | |
| Trial Cancellation | No | See customers#3470 |