This workflow is to determine if a blocked user can be re-instated if it has been blocked by us.
All blocked accounts should have an admin note with a link to a relevant issue.
/chatops run user find <username or email>
Support::SaaS::Abuse::TOS Section 10 (Embargoed Countries)macro.
Trust and SafetyAccount Reinstatement Request template in the Trust and Safety Operations tracker. Otherwise, reaffirm the block cannot be removed.
Support::SaaS::Blocked Accounts::Escalated-TrustAndSafetymacro for the initial response to the user.
Support::SaaS::Blocked Accounts::Account Reinstated- Successmacro to notify the user the account has been unblocked. Otherwise, provide the reasoning from the Unblock Request as to why their account will remain blocked.
Note: The rest of this page is for reference only and should be updated to point to Security's workflow.