Use this workflow when a customer requests that we restore data from GitLab SaaS that has been deleted. Note that user accounts and contributions can never be restored if deleted. This workflow only pertains to projects and group deletions.
Note: The best way to maintain this information is being discussed in this issue.
If the criteria for restoration is not met:
Support::SaaS::Restore requests::Does not meet restore criteriamacro.
If the criteria for restoration is met:
Support::SaaS::Restore requests::Meets restore criteriamacro, which informs the customer of the limitations of restoration and asks them to confirm that they want us to proceed.
Once you've received confirmation open an Infrastructure Issue using the
request-gitlab-com template. Along with any information requested in the template be sure to include: