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Restoring Deleted Data Requests

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  5. Restoring Deleted Data Requests

Overview

Support frequently receives requests to restore deleted data.

Note: User accounts and contributions can never be restored. Projects and groups follow the procedure below.

Process

Make sure the request fits the criteria as per the support page. For large customers, be sure to check whether the customer has special provisions in their contract that might affect the processing of this request in the org-notes. The best way to maintain this information is being discussed in support team #2944.

If it does not, then you can reply with Support::SaaS::Restore requests::Does not meet restore criteria.

If it does, then you can reply with Support::SaaS::Restore requests::Meets restore criteria, which lets the customer know the limitations and asks them to confirm they want us to go ahead.

When you’ve received all the necessary information, open an infra issue with:

  1. Summary of situation
  2. Link to group or project
  3. Link to ticket
  4. Link to bug (if applicable)
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