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Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsGitLab Professional Services
Accelerate your software lifecycle with help from GitLab experts
Popular GitLab use cases
Enterprise Small Business Continuous Integration (CI/CD) Source Code Management (SCM) Out-of-the-box Pipelines (Auto DevOps) Security (DevSecOps) Agile Development Value Stream Management GitOpsSupport frequently receives requests to restore deleted data.
Note: User accounts and contributions can never be restored. Projects and groups follow the procedure below.
Make sure the request fits the criteria as per the support page. For large customers, be sure to check whether the customer has special provisions in their contract that might affect the processing of this request in the org-notes. The best way to maintain this information is being discussed in support team #2944.
If it does not, then you can reply with Support::SaaS::Restore requests::Does not meet restore criteria
.
If it does, then you can reply with Support::SaaS::Restore requests::Meets restore criteria
,
which lets the customer know the limitations and asks them to confirm they want us to go ahead.
When you’ve received all the necessary information, open an infra issue with: