Users can experience various issues while utilizing Service Desk. This guide walks through troubleshooting when an email does not generate a Service Desk issue.
Support::SaaS::Service Desk Issues First ResponseZendesk macro to rule out any known issues.
incominggmailbox for the Service Desk target email
```mermaid graph TB subgraph "User Email to Service Desk Issue" SubGraph1Flow(Email to Service Desk) SubGraph2Flow(Spam?) SubGraph3Flow(Mailgun/Support Bot Sends Confirmation to Sender) Node1[User Email/CRM] --> Node2[Optional: User Alias] Node2[Optional: User Alias] --> SubGraph1Flow DoChoice1(Mailgun sends failure notice to sender) SubGraph1Flow -- Failure --> DoChoice1 SubGraph1Flow -- Success --> SubGraph2Flow DoChoice3(Send to gmail spam folder and Service Desk email is not processed) DoChoice4(Send to gmail Inbox and Service Desk email is processed) SubGraph2Flow -- Yes --> DoChoice3 SubGraph2Flow -- No --> DoChoice4 --> SubGraph3Flow end