This workflow covers cases when a user says they are not receiving their confirmation email.
Account::Does not existor if you believe it's applicable use
Account::Verify self-managed or .com.
If the user made a typo:
On the first attempt, if our email system could not get through (usually server says it's non-existent or similar), then our mail server will put a suppression on sending further emails.
supporteamcredentials in the Support Team vault in 1Password.
Appsbutton located in the top right of the Zendesk interface.
Email Suppressionsapp located below the tag locker app.
copybutton to save the log from Mailgun to your clipboard that you can then paste into an internal comment on the ticket.
Remove the suppression?button.
Once the suppression is removed you can then use the quick links menu that is displayed to either resend a new confirmation email, send a password reset email, or perform another search.
Once the problem has been fixed, you can send the user a new confirmation email.
Let the user know you've sent a new confirmation email and ask them to check their inbox and spam folders.