GitLab Special Programs: EDU & OSS

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3. Support Team Handbook
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5. GitLab Special Programs: EDU & OSS

On this page

• Overview
• Workflows

Overview

Use this workflow when there's a ticket for either the Education or Open Source program.

Workflows

1. GitLab Education program: use the EDU response macro in ZD.
2. GitLab Open Source Software program aka OSS: use the OSS response macro in ZD.
3. We do not offer any non-profit discounts or programs.
4. Internal escalations can be made via Slack channel #education-oss