We do not offer any non-profit discounts or programs, but users can apply for our special programs if they meet the requirements.
Note that our special programs do not include support, but support can be purchased additionally for the Open Source and Startups programs. Internal escalations for all three of the programs can be made via Slack channel #community-programs.
After being approved, users must sign up on the GitLab Customers Portal before they can claim their plan.
To troubleshoot errors during the sign up process, follow the Troubleshoot Errors While Making Purchases on CustomersDot document. NOTE: Since the customer has not signed up yet, there is no
You can retrieve
Eventsfrom the drop down
NOTE: The IP is only available when the customer is signed in on Zendesk. If the customer submits the ticket via email, and IP is not available, please ask the customer for the IP they used during the signup process.
example of previous cases