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Escalating to the Mattermost team

Mattermost has created a mattermost-support account in GitLab for support issues, and has subscribed to the mattermost label in the following projects:

When a GitLab EE customer hits a Mattermost issue and you cannot reasonably resolve the issue using existing documentation:

This information is taken from Service-Level Agreement (SLA) page of Mattermost docs.

Other resources