Modifying Emails

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Overview

Use this when a user made a typo in their email address while signing up on GitLab.com and are unable to receive confirmation emails.


Workflow
  1. Make sure the account in question is a new account. This workflow does not apply to existing / in-use accounts.
  2. If there is a typo in the email address, follow Fix email address.
  3. If the email address is correct, but the user is not receiving the confirmation email, follow Check emails in mailgun.
Fix email address

Email address for an account can be changed via the GitLab.com Users Admin area.

  1. Go to https://gitlab.com/admin/users and search the account.
  2. Click Edit.
  3. Fix the email address to the correct one and save your changes.
  4. Send a confirmation email to the user from https://gitlab.com/users/confirmation/new.
  5. Respond to the user.
Check emails in mailgun
  1. Login into mailgun.com using supportteam credentials in Support vault.
  2. Go to https://mailgun.com/app/logs/mg.gitlab.com.
  3. Search logs for the particular email address and see if email is being bounced or delayed.