Move Tickets Between Specialists

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Overview

Occasionally some support tickets will land in the wrong specialist queue. For e.g., a GitLab.com ticket that ends up with EE specialists. Use this workflow to reassign the ticket to the correct specialist queue.


Workflow
  1. Open the ticket in ZenDesk.
  2. In the "Form" drop-down on the left-hand side, select the correct item, for e.g., GitLab.com/GitLab Hosted and then submit.