Move Tickets Between Bands

On this page


Overview

Occasionally some support tickets will land in the wrong band's queue. For e.g., a GitLab.com ticket that ends up in the Self Hosted View. Use this workflow to reassign the ticket to the correct band's queue.


Workflow
  1. Open the ticket in ZenDesk.
  2. In the "Form" drop-down on the left-hand side, select the correct item, for e.g., GitLab.com/GitLab Hosted and then submit.