Working on a promotion

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2. Working on a promotion

On this page

• Overview
• Process
• Promotion document

Overview

This page supplements the Promotions and Transfers handbook page and documents promotions-related workflows and processes specific to the Customer Support department.

Process

The general process for promotions is:

1. Support team member completes promotion document in collaboration with their manager.
   • Collaboration with direct peers can also be a great resource in moving a promotion document forward. A lot of team members find recognizing and praising their co-workers easier than doing so for themselves.
2. The manager circulates the promotion document for review and feedback amongst the manager's peers.
3. Support Directs review and calibrate all proposed promotions once a quarter.
4. Approved promotions proceed through the rest of the process.

Promotion document

The promotion document template can be found in the Pillars section of the Promotions and Transfers handbook page.

Business Results and Business Justifications section should closely align with the expected competencies for the role as laid out in:

• The GitLab Job Frameworks.
• The Support Career Framework.