Support team members in a region meet weekly to discuss metrics, demos, upcoming events, and ask questions.
|Tuesday||APAC||Support Team Call|
|Thursday||EMEA||Support Team Call|
The regions listed above are the regions for which each call may be the most convenient, but all are welcome on any call. Every call is recorded and notes are taken on the agenda for each one. If you miss a meeting or otherwise can't make it, you can always get caught up.
The APAC team meets at 03:00am UTC:
The main role of the chair is to start the meeting, keep the meeting moving along, and end the meeting when appropriate. There is generally little preparation required, but depending on the meeting, the chair will include choosing a "feature of the week" or similar. Please check the agenda template for parts marked as "filled in by chair."
During the meeting, the chair will:
If the chair is not available and has not picked a substitute, follow the rotation to the first person who is on the call to determine a replacement.
The notetaker should take notes during the meeting and if action is required, creates a comment and assigns it to the appropriate person.
If the notetaker is not available and has not picked a substitute, follow the rotation to the first person who is on the call to determine a replacement.
We include two sections on emergencies and CMOC events handled the prior week. We did this to highlight the work which on-call support engineers do as there were concerns team members were not necessarily aware of on-call work that had been done, especially on the weekends.