Occasionally, an incident, usually security related, may result in a larger than normal number of users opening a ticket.
These incidents often involve communication from the security team to users which users respond to, but that's not always the case.
These do not include production issues or general security tickets. See the appropriate workflows for:
Whether it's because a number of tickets are coming in, or we anticipate tickets, a macro should be created to track the tickets that are related to a specific incident.
Based on the relevant issue, the tag for the macro should be formed from an abbreviated version of the project tracker name and the issue number.