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Working with Trial Extensions

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Overview

Use these workflows if you need to extend a GitLab trial.

Extending GitLab.com Trials

Customer Console Workflow

Extending GitLab Self-managed Trials

Self-managed trials cannot be extended - a license must be re-issued and applied to the instance in order to "extend" a trial. Self-managed licenses are managed in the license app. In order to sign-in, you will need an account on dev.gitlab.org. If you don't have one, open an access request and refer that your role entitles you to access with this link.

To re-issue a license:

  1. Log in to the license app
  2. Identify the trial license by searching by customer or company name.
  3. Click the name on the license to view its details.
  4. In the Edit license section, choose Duplicate license
  5. Modify the Users count and Expires at fields, consider adding a note to describe why you're issuing this license.
  6. Click Create license

The license should be emailed out immediately, but you're also welcome to download it and pass it along to the customer directly.

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