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Unverified Email Requests


Use this workflow when a user cannot add an email address to their account because it is on a different account and is unverified.


  1. Confirm that the email address is added onto a different account and is unverified.
  2. Create a ticket for that user and inform them that another user is trying to add the email address. Give them the opportunity to verify it within a week.
  3. If unverified or no response within a week, remove the unverified email address from the account. If the email address is their primary email address, remove the account.