Triggers are business rules we have defined to run immediately after tickets are created or updated.
Triggers can only be changed by administrators. For a full list of triggers or to file an issue, please see the ZenDesk Triggers project.
When creating triggers, please make sure to follow Zendesk Best Practices as much as possible.
Set Tagsaction, as setting tags removes all other tags from a ticket and we heavily rely on tags for our workflows and reporting. Only use