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Zendesk Triggers

Zendesk Triggers

Triggers are business rules we have defined to run immediately after tickets are created or updated.

We could categorize our triggers under:

Triggers can only be changed by administrators or agents with special permissions. If you notice a trigger isn't running as expected, please let the Support Operations Specialist know.

Creating triggers

When creating triggers, please make sure to follow Zendesk Best Practices as much as possible.