Triggers are business rules we have defined to run immediately after tickets are created or updated.
We could categorize our triggers under:
Triggers can only be changed by administrators or agents with special permissions. If you notice a trigger isn't running as expected, please let the Support Operations Specialist know.
When creating triggers, please make sure to follow Zendesk Best Practices as much as possible.
Set Tagsaction, as setting tags removes all other tags from a ticket and we heavily rely on tags for our workflows and reporting. Only use